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Frequently Asked Questions

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1. How is Transparent different from other payment processors?

A. When people ask us how we’re different from our competitors, we want to tell them about things like our cohesive company culture and our decades of industry knowledge. While that’s all true, it’s also probably not the difference you’re wondering about. When it comes to payment processing, you care about how our differences affect your company’s bottom line. With Transparent, the difference is clear: we don’t hide fees… we eliminate them. In the credit card processing industry, that seemingly simple difference is the most important difference.

 

Payment processors traditionally hide fees with things like low interchange rates and free processing equipment. What most people don’t realize is that the fees they’re agreeing to in exchange for low rates and free equipment usually add up to significantly more money.

 

Instead of selling you on low costs while making more money off of higher fees, Transparent eliminates additional fees altogether. We charge one low monthly rate, and you’ll never have to pay more because of things like PCI compliance fees, equipment rental fees, chargeback fees, and statement fees.

 

We’ve also eliminated the most hated fee of all: the contract cancellation fee. Try Transparent, and if you’re not happy with our support, our service, or how much money we’re saving you, simply cancel – there’s nothing to pay and nothing to lose.

2. Do you provide a Virtual Terminal?

A. Absolutely! We don’t activate virtual terminals by default because most companies don’t need them, but if you’d like a virtual terminal and you have access to a device with a Web browser and a secure Internet connection, your virtual terminal can be activated upon request.

3. How safe and secure is Transparent?

A. Transparent provides secure and reliable payment solutions, and we handle all processing data with strict confidence. All transactions are processed in a PCI LEVEL 1 compliant environment, meaning Transparent meets – and exceeds – the highest payment processing security protocols.

4. What are interchange fees?

A. Interchange fees are transaction-related fees that the card associations charge merchants to process credit card transactions. These fees are established by the credit card associations (Visa, Mastercard, Amex, Discover) and are based upon how a transaction takes place and in what type of industry.

 

These fees are a fixed cost and are NOT dictated by any payment processing providers. Other processing companies that contract with acquiring banks to sell merchant services add their fees on top of the pre-set interchange fees. Transparent does not inflate this interchange rate; however, every payment processed with a credit card is subject to the interchange fees originating from the issuing credit card company.

5. Will Transparent work with my online shopping cart?

A. Yes! Our gateway is pre-integrated with over 100 of the most popular shopping cart applications. You can view a list here (please link to https://www.nmi.com/nmi-shopping-carts.html). If your shopping cart is not on the list (it’s rare, but it does happen), Transparent’s digital gateway can be easily integrated.

6. What kind of commitment am I making?

A. None. Transparent takes pride in offering contract-free processing. You can cancel anytime with no penalties, charges, or fees. We hope you’re using Transparent because you want to, not because you have to.

7. Is there a cancellation or early termination fee?

A. No. You only pay for the services provided through the month you concluded processing with Transparent.

8. You didn’t answer all my questions, what should I do?

A. Ask us! Email us anything at support@www.trytransparent.com or call us, toll free, at 1-855-41-Try-US.

Contact Us

Toll Free Number

1-800-700-5761


Email Address

info@trytransparent.com


Mailing Address

4701 N 68th Street
Suite 114
Scottsdale, AZ 85251


Fax Number

1-866-316-9993


Business Hours

Monday-Friday: 8am to 5pm
Saturday-Sunday: CLOSED